Weighing High 6 Chatbot Software program

As conversational AI gained recognition, clients have develop into accustomed to instantaneous responses. Leveraging the identical in what you are promoting helps you retain up with clients’ expectations whereas growing your group’s effectivity. 

However in the case of choosing the proper chatbot software program possibility, you’re welcomed with lots of confusion. Distributors package deal their chatbots in a different way, providing completely different pricing fashions and prices. 

This text examines chatbot pricing intimately, doing the groundwork for you to find the software program that can drive essentially the most worth.  

Earlier than we conduct an precise evaluation, let’s study what impacts the price of a chatbot resolution. This may provide help to ask the suitable questions throughout demos and conversations with the seller. 

Most of those chatbots are AI-enabled and help gross sales, buyer assist, or buyer success groups in delivering a personalised buyer expertise at scale.

Chatbot pricing mannequin and prices 

On common, a fundamental chatbot prices between $30 and $150 per thirty days for small and medium-sized companies (SMBs). It’s an funding value $800 to $1200 per thirty days for mid-market corporations. Equally, enterprise corporations make investments $3,000 to over$10,000 per thirty days of their conversational brokers, relying on the customization and utilization required. 

Beneath is a deep dive into completely different chatbot software program in the marketplace, overlaying their pricing, extra prices, and different components influencing pricing. 

1. Intercom (Fin AI)

• G2 score: 4.5/5 based mostly on 3,324 critiques
• Pricing plan: With a buyer assist suite ($29-$132), the chatbot Fin AI agent prices $0.99 per decision. It may be built-in with supported CRMs without spending a dime.
• High options: Intercom native, seamless human hand-off, drag-and-drop automation with workflows. 
• Components influencing pricing: The prices will improve should you take up proactive assist or copilot add-on. 
• Sudden prices: There are not any extra prices, integration charges, setup charges, or platform prices.
• Advantages: Fin AI personalizes the expertise for each buyer whereas providing invaluable information to enhance efficiency and high quality.   

Insights on Intercom (Fin AI) based mostly on G2 critiques: 

These insights are based mostly on 78 critiques submitted by the G2 person neighborhood for Intercom between December 2, 2024, and March 17, 2025.

• Pricing: Round 11.54% of customers admire Intercom’s scalable plans, with reasonably priced choices for small groups and superior options for rising companies. Nevertheless, 19.23% of customers discover it costly and complicated, citing excessive prices for small groups, a complicated pricing construction, and dear add-ons for important options.
• Who makes use of it? The platform is common amongst small to mid-sized companies, with 66.66% of customers from corporations with 11-200 workers and 19.23% from very small groups (2-10 workers.) Bigger organizations additionally use it, however adoption drops past 201 workers (14.1%), indicating its sturdy enchantment for rising companies.
• Ease of use, efficiency, and reliability: Over 52.56% of customers discover Intercom (Fin AI) intuitive and user-friendly, with clean navigation. 20.51% reward its pace and effectivity, whereas only one.28% point out reliability, suggesting stability isn’t a serious concern.
  

Intercom (Fin AI) is well-priced in comparison with the common value of a chatbot in the marketplace. It’s appropriate for small companies and scales as wanted once they develop. 

2. Drift 

• G2 score: 4.4/5 based mostly on 1,251 critiques.
• Pricing plan: Drift is now part of Salesloft. Earlier than it grew to become part of Salesloft, the associated fee for a premium plan began at $2,500/month. E-book a name with the gross sales group for correct particulars!
• High options: Pop-up chat, notifications, focused emails, and in-app messaging
• Components influencing pricing: Options like Fastlane, A/B Testing, and superior routing are locked to costlier plans, which would require you to pay extra. 
• Sudden prices: Some implementation prices apply when you have customized wants. 
• Advantages: Offers a searchable information base, accessible each throughout the platform and through internet search, to assist customers discover solutions shortly. It additionally optimizes the self-service expertise on cell gadgets.

Insights on Drift based mostly on G2 critiques:

These insights are based mostly on 147 critiques submitted by the G2 person neighborhood for Drift between March 1, 2024, and January 23, 2025.

• Pricing: The pricing sentiment for Drift is mostly barely optimistic. About 1.36% of customers reward its pricing, describing it as cost-effective or an excellent worth, whereas solely 0.68% contemplate it costly or overpriced. Though pricing is not the primary matter of debate, the general impression is that Drift isn’t closely criticized for being too pricey, neither is it notably famous as a budget-friendly alternative.
• Who makes use of it? Drift shines in mid-market and enterprise settings, with 44.2% of customers from corporations with 501-5,000 workers and one other 12.93% from enterprises with 10,001+ workers. It’s additionally a stable alternative for rising companies (201-500 workers: 13.61%), whereas 11.56% of customers come from groups with 51-200 workers. Smaller corporations and startups make up a smaller share (11-50 workers: 5.44%, 2-10 workers: 2.72%), displaying that whereas Drift scales nicely for bigger groups, it nonetheless finds traction throughout numerous firm sizes.
• Ease of use, efficiency, and reliability: Drift excels in ease of use, with 20.41% of customers appreciating the intuitive and user-friendly design. 11.56% spotlight its pace and effectivity, reinforcing its sturdy efficiency. Whereas reliability will get fewer direct mentions (0.68%), it’s not flagged as a serious difficulty. General, Drift wins customers over with its clean interface and stable efficiency, making it a go-to for groups that worth simplicity and pace.

Drift pricing is increased in comparison with the common pricing for a chatbot. It’s a extra appropriate possibility for enterprise and mid-market corporations. 

3. Birdeye

• G2 score: 4.7/5 based mostly on 3148 critiques.
• Pricing plan: Pricing begins at $300 per person per thirty days and will increase because the variety of customers will increase. 
• High options: Omnichannel assist, buyer administration, and cell software.
• Components influencing pricing: There are completely different add-ons and product bundles like insights AI or rivals AI to think about. As you mix extra options, the prices will go up. 
• Sudden prices: The implementation value is between $1000 and $10,000 based mostly on the complexity. 
• Advantages: An intuitive platform with a number of automation options helps your group develop into extra environment friendly. 

Insights on Birdeye based mostly on G2 critiques:

These insights are based mostly on 281 critiques submitted by the G2 person neighborhood for Birdeye between December 2, 2024, and March 18, 2025.

• Pricing: Birdeye’s pricing receives combined suggestions, with 2.14% of customers highlighting its affordability and 1.78% mentioning it as costly. Whereas pricing isn’t a dominant theme in person critiques, the small proportion of mentions means that opinions fluctuate based mostly on particular person enterprise wants and expectations.
• Who makes use of it? Birdeye is a go-to for mid-sized companies, with 28.11% of customers from corporations with 1,001-5,000 workers. Small companies are additionally well-represented, together with 18.86% from 11-50 workers and 17.08% from 51-200 workers. Mid-market corporations (201-1,000 workers) make up 24.91%, whereas bigger enterprises (over 5,001 workers) have a smaller presence. General, Birdeye’s enchantment spans companies of all sizes, but it surely’s particularly favored by rising and mid-sized organizations.
• Ease of use, efficiency, and reliability: Birdeye earns excessive marks for ease of use, with 24.91% of customers praising its intuitive, user-friendly design. 13.17% spotlight its pace and effectivity, reinforcing sturdy efficiency, whereas 2.14% point out reliability, suggesting it’s famous however not a major focus. 

Birdeye’s pricing is on the upper facet in comparison with the common value of a fundamental chatbot. It’s a complete platform with a great deal of options that justify the pricing, making it extra appropriate for mid-market or enterprise corporations. 

4. Certified 

• G2 score: 4.9,5 based mostly on 1114 critiques.
• Pricing plan: Three plans can be found, however just one shows the value, which is $3500 per thirty days.
• High options: Computerized enrichment, computerized segmentation, superior routing, reporting, and analytics.
• Components influencing pricing: Certified group gives a Full-Service Ongoing Account Optimization, which comes at a further value. 
• Sudden prices: Implementation takes 30-60 days. A complete implementation group is concerned, and relying on the complexity of the implementation, some prices may add up.  
• Advantages: Drive gross sales with real-time engagement to transform high-value prospects. The platform integrates seamlessly with instruments like Salesforce and automates lead seize to speed up gross sales cycles.

Insights on Certified based mostly on G2 critiques:

These insights are based mostly on 63 critiques submitted by the G2 person neighborhood for Certified between December 4, 2024, and March 17, 2025.

• Pricing: The pricing sentiment leans optimistic, with 4.76% of customers praising its worth and only one.59% discovering it costly. Whereas pricing isn’t a serious focus, extra customers see it as an excellent funding than a disadvantage.
• Who makes use of it? Certified is a go-to for mid-sized companies, with 30.16% of customers from 201-500 workers and 28.57% from 1,001-5,000 workers. 22.22% come from 51-200 worker corporations, whereas 12.70% fall into the 501-1,000 vary. Bigger enterprises (over 5,001 workers) and startups (2-50 workers) have a smaller presence, making it clear that Certified thrives within the mid-market area.
• Ease of use, efficiency, and reliability: Certified earns excessive marks for its intuitive design, with 23.81% of customers discovering it straightforward to navigate and user-friendly. 17.46% commend its pace and effectivity, making efficiency a standout characteristic. Whereas 7.94% point out reliability, it’s much less often mentioned, suggesting it is reliable however not a defining issue.

Certified pricing is increased than the common for chatbot software program. It’s extra appropriate for mid-market and enterprise corporations. 

5. Tidio (Lyro AI)

• G2 score: 4.7/5 based mostly on 1616 critiques.
• Pricing plan: Tidio’s Starter plan with Lyro AI agent prices $68 month-to-month. The annual plan offers you two months without spending a dime.
• High options: 1-second handoff, Lyro solutions, and Integrations.
• Components influencing pricing: Because the variety of dealt with conversations will increase with extra flows, the price of the software program will improve. Dealt with dialog refers to any stay chat, ticket, e mail, or social media channel dialog that features a message from you. 
• Sudden prices: If it’s a fancy implementation, you may want to have interaction in-house builders. Integrations with instruments like Zapier value additional. 
• Advantages: Lyro delivers human-like solutions in seconds and offers 24/7 assist. It will increase group effectivity by dealing with widespread queries and liberating brokers from advanced points. 

Insights on Tidio (Lyro AI) based mostly on G2 critiques:

These insights are based mostly on 56 critiques submitted by the G2 person neighborhood for Tidio between December 2, 2024, and March 13, 2025.

• Pricing: Pricing is a combined bag for Tidio customers. Whereas 8.93% of reviewers admire its affordability or worth, a a lot bigger 26.79% discover it to be a disadvantage. The damaging mentions outweigh the positives, suggesting that value, subscription construction, or perceived worth is likely to be issues for customers.
• Who makes use of it? Tidio is a go-to software for small companies and solo entrepreneurs, with over 50% of customers coming from corporations with 2-10 workers. One other 28% are impartial professionals, displaying sturdy adoption amongst freelancers and solopreneurs. Mid-sized companies (11-50 workers) make up 12.5% of customers, whereas 5.36% come from barely bigger groups (51-200 workers.) Even just a few massive enterprises (1,001-5,000 workers) use Tidio, although they symbolize a smaller slice.
• Ease of use, efficiency, and reliability: Tidio excels in ease of use, with 48.21% of customers praising its intuitive and user-friendly design, making it accessible for all ability ranges. 12.5% of customers spotlight its pace and effectivity, reinforcing its popularity as a clean and responsive platform. Whereas reliability isn’t often talked about, this might point out that customers discover it secure sufficient to not name it out.

Tidio (Lyro AI) within reason priced in comparison with the common value for fundamental chatbot software program. It’s extra appropriate for small companies.

6. Kore.AI

• G2 score: 4.7/5 based mostly on 379 critiques.
• Pricing plan: Follows a pay-as-you-go mannequin with session-based billing. Each quarter-hour of interplay with a person is counted as one session. There are two varieties of plans out there: the usual plan and the enterprise plan. 
• High options: Omnichannel expertise, environment friendly routing, real-time steerage, and dialog designer.
• Components influencing pricing: Customary assist prices $1000 per thirty days additional. You get free credit value $500 with the plan; you will need to prime up when required with a minimal worth of $100. As you scale, these top-ups can add as much as additional prices shortly. 
• Sudden prices: Billing is predicated on periods, proactive notifications, and alert notifications. It’s usage-based billing, and the prices improve because the utilization will increase.
• Advantages: Process automation will increase effectivity. The guided success program within the enterprise plan ensures that clients get essentially the most from Kore.AI. 

Insights on Kore.AI based mostly on G2 critiques:

These insights are based mostly on 59 critiques submitted by the G2 person neighborhood for Kore.AI between November 07, 2024, and March 12, 2025.

• Pricing: The pricing sentiment is essentially impartial, with 1.69% of customers mentioning affordability or good worth, whereas no customers explicitly referred to as it costly. Pricing isn’t a dominant matter in person suggestions, suggesting most customers focus extra on its options and performance slightly than value.
• Who makes use of it? Kore.AI is primarily utilized by massive enterprises, with 42.37% of customers coming from corporations with 10,001+ workers. Smaller companies even have a presence, together with 15.25% from 11-50 workers and 10.17% from mid-market corporations (501-1,000 workers.) Whereas 8.47% are solo customers and 6.78% belong to corporations with 1,001-5,000 workers, the information suggests Kore.AI is closely enterprise-focused, although it sees adoption throughout companies of all sizes.
• Ease of use, efficiency, and reliability: The platform is extremely rated for ease of use, with 30.51% of customers praising its intuitive and user-friendly interface. 11.86% commend its efficiency, highlighting pace and effectivity, whereas only one.69% of customers point out reliability, suggesting it’s much less often mentioned.

Because it’s usage-based pricing, it serves completely different enterprise segments. Nevertheless, based mostly on how the product is packaged, Kore.AI is extra appropriate for mid and large-scale corporations. 

My colleague tried and examined the most effective AI chatbots and shared her expertise. Learn her full overview.